dentsu 2022 Media Trends

 Our new 2022 Trends report has been published - all about how we are transitioning to a 'new normal' as we move through the pandemic.  

See the deck on Slideshare below - 

dentsu 2022 media trends from dentsu

Amazon 'is operating 164 freight flights a day in the US'

 "More than 70% of the U.S. population lives within 100 miles of an airport where Amazon Air or one of its partner airlines operates

[...]

Last month, Amazon opened its $1.5 billion “superhub” at the Cincinnati/Northern Kentucky International Airport, which spans 600 acres and features an 800,000-square-foot robotic sort center, where packages are sorted by zip code and consolidated into trucks before delivery. The hub could handle up to 200 flights a day.

Amazon flight activity has increased 17% over the past six months to an average of 164 flights per day, DePaul researchers said. The researchers predicted Amazon will expand its flight operations by another 12-14%, bringing its daily total to more than 180 by January of next year."

Source:  CNBC, 4th September 2021

Over 20% of McDonalds sales in the UK in Q4 2020 were delivery sales

 "The only thing I'd add John is, as Chris mentioned, obviously we're seeing both digital and delivery growing significantly in those IOM markets. In the U.K., for example, over 20% of their sales in Q4 were delivery sales. So, we are seeing some significant growth both in delivery and digital."

Source:  Extract from the McDonalds earnings call, reported by The Motley Fool, 28th January 2021

Amazon is adding eleven planes to its delivery fleet in 2021 & 2022

" Today, Amazon announced its first-ever purchase of eleven Boeing 767-300 aircraft, expanding its fleet to continue to serve customers. The purchases include seven aircraft from Delta and four aircraft from WestJet, which will join the network by 2022. Amazon Air’s fleet expansion comes at a time when customers are relying on fast, free shipping more than ever."

Source:  Press Release from Amazon, 5th January 2021

UPS 'expects nearly 9m returns' in the first week of 2021

 "UPS expects to induct 1.75 million returns into its system every day this week, which would represent the highest weekly total of returns in the carrier's history, a spokesperson told sister publication Supply Chain Dive via email.

The expected 8.75 million returns this week is a 23% increase over the highest week of returns for the 2019-2020 holiday season.

The carrier's single-day record is 1.9 million returns — set Jan. 2, 2020."

Source:  Retail Dive, 7th January 2021

Amazon delivered over 1.5 billion parcels over Christmas 2020

 "Amazon is reporting a record-breaking holiday shopping season that saw more than 1.5 billion toys, electronics and household goods delivered amid the global COVID-19 pandemic.

“Amazonians around the world have truly shown what it means to be customer-centric and support our communities this year,” Jeff Wilke, CEO of worldwide consumer at Amazon, said in a press release on Tuesday (Dec. 29). 

“When our customers — including healthcare workers on the front lines — most needed essential supplies, our teams and partners went above and beyond to stock and deliver those items,” he said."

Source:  PYMNTS, citing a press release from Amazon, 29th December 2020

Note - I'm assuming that this covers the period from Black Friday onwards.

4.7m people in the UK work in the gig economy

"Last month, new data on the U.K.’s gig economy surfaced from the University of Hertfordshire, concluding that the number of gig workers in Britain has more than doubled in the last three years, now reaching 4.7 million professionals.
Experts say the explosion of technology platforms like Uber and Deliveroo ushered in waves of opportunity for professionals to have greater control over when, where and how they work. The U.K.’s Trades Union Congress, however, sees this surge in gig workers from a different angle."
Source:  PYMNTS, 1st August 2019

Online alcohol delivery revenue grew by 33% in the US in 2017

"New data shows that online alcohol-delivery revenue grew almost 33 percent last year, increasing at an average rate of 3 percent month over month. According to Slice Intelligence, the growth of alcohol-delivery service Drizly helped give the market a boost, with revenue that grew by a whopping 62 percent in 2017.
Drizly is an eCommerce marketplace for consumers who want alcohol delivered to them the same day, connecting them with local retailers who are part of Drizly’s marketplace, available in over 40 markets across the U.S. and Canada.
“We have been collecting great data as a result of selling beer, wine and spirits online,” Drizly Co-founder and COO Justin Robinson told PYMNTS last year, “and for an interesting customer base — a base that everyone wants to know more about, one that skews toward millennials with an average consumer age of 33 — those are the consumers who are starting trends.”
The Slice data also shows that December is the highest revenue-earning month in 2017, comprising over 12 percent of annual sales, thanks to the holiday season."

Source:  PYMNTS, 2nd April 2018

Amazon delivered 5 billion items to Prime members in 2017

"Amazon today announced its Best of Prime 2017 – revealing some of the Prime member favorites of the year. Built on a foundation of fast, free delivery, more than five billion items worldwide shipped with Prime in 2017, including free same-day, one-day, and two-day shipping. Prime is designed to make members’ lives easier and more fun with a unique combination of shipping, shopping and entertainment. Prime members used their digital benefits in 2017 more than in any previous year - putting The Grand Tour on Prime Video, “Believer” by Imagine Dragons on Prime Music and The Handmaid’s Tale on Prime Reading on the U.S. ‘best of’ list for 2017. Find Amazon’s Best of Prime 2017 on Prime Insider."

Source:  Press release from Amazon, 2nd January 2018

Online orders account for 57% of Domino's deliveries; Mobile is 69% of this

Source:  Data from Domino's, reported by Next Big What, Octoberber 2017
Original source:  Domino's presentation

UberEats is bigger than Uber in several markets

"UberEats stands out even from the rest of the company’s fast-growing — and unprofitable — business. The delivery service, available in more than 120 markets globally, sometimes eclipses Uber’s main ride-hailing business in markets like Tokyo; Taipei, Taiwan; and Seoul, South Korea, the company said. The number of trips taken by UberEats drivers grew by more than 24 times between March 2016 and March 2017. As of July, UberEats was profitable in 27 of the 108 cities where it operated. Uber declined to reveal the service’s revenue."

Source:  New York Times, 23rd September 2017

A new algorithm reduced Deliveroo delivery times in the UK by 20%

"Food delivery startup Deliveroo claims it has reduced its delivery times by 20% with a new algorithm called "Frank".
The London-headquartered company, which is now competing with Amazon Restaurants and UberEats, announced on Wednesday that Frank has enabled it to reduce its average delivery time to 29 minutes in the UK.
A spokesperson for UberEats claimed the average time for one of its deliveries in the UK is 28 minutes but Deliveroo would likely question whether its couriers are indeed faster on average.
Deliveroo said Frank uses machine learning — a technology that allows software to become more accurate in predicting outcomes without being explicitly programmed — to evaluate the most efficient way of distributing orders based on the location of restaurants, riders, and customers.
The algorithm can also tell Deliveroo's 10,000 UK restaurants how long it will take them to prepare a meal based on the time of the day and the type of order, Deliveroo said. Deliveroo claims that its 15,000 UK riders are benefiting from Frank because it allows them to complete more deliveries per hour and earn more money."

Source:  Business Insider, 26th July 2017

Just Eat gets over 700,000 visits a day in the UK, and is used by 10% of adults

"Online takeaway business Just Eat’s chief operating officer Adrian Blair has argued that major brands will benefit enormously from working with it. So far, the company has focused on building a network of 59,000 independent restaurants. Writing for Propel Friday Opinion, he stated: “Just Eat gets over 700,000 visits a day to our apps and website in the UK alone (about 10x the footfall at Westfield London). It is essentially a busy digital high street, exclusively for restaurants. The vast majority of these visits occur at dinner time. In other words, people are not researching a future purchase – they are hungry and choosing what to eat right now. Only brands visible on the Just Eat digital high street are part of the consideration set for these consumers – and many of those that do feature find it their largest source of new customers. Just Eat is now a mainstream consumer brand, used by one in ten adults in the UK. Contrary to the perception of some, they are not “downmarket” – over half of Just Eat users are A / B / C1s. People from social grade A (“high managerial or professional”) alone spend over £200m on Just Eat each year. 80% of target consumers see us as a mass market consumer brand, and brand affinity is one of the main reasons people use the service."

Source:  Propel Info News, 6th November 2015

Just Eat has 11m active users

Source:  Business Insider, 4th August 2015
Note - it's not just UK - Just Eat now operates in 13 markets

Yelp's platform is generating over 10,000 food orders a week

"Yelp reported significant revenue growth vs 2012. The company announced $70.7 million revenue for Q4 2013. That represented 72 percent growth vs. the same period a year ago. For the full year, Yelp said that revenues hit $233 million, compared with $137.6 million in 2012.
Other numbers presented today:
53 million total reviews (30 percent of new reviews can from mobile devices)
120 million monthly uniques
53 million mobile uniques
67,000 active local business accounts
The company also said that the Yelp Platform is “now generating over 10,000 food orders each week.” For Q1 2014 the company expects to make between $73.5 million and $74.5 million. Full year 2014 revenues are projected to be $353 million to $358 million."

Source:  Yelp's Q4 2013 results, reported on the Screenwerk blog, 5th February 2014