Thursday, 10 June 2010

Nearly half of Americans who use social media feel they can be 'brutally honest' on the internet

"Not only are many Americans sharing updates about their life (43%), what they are currently doing (36%), and places they are going (31%), many are also revealing brand, product and company preferences. Specifically, about one-quarter are revealing their dissatisfaction with companies, brands or products (26%), talking about companies, brands or products they like (23%) or giving product reviews and recommendations (19%). In fact, one-third (34%) indicate they have used social media as an outlet to rant or rave about a company, brand or product.
These are some of the findings of the Harris Poll, conducted online between April 28 and 30, 2010, among 2,131 U.S. adults ages 18 and over.
However, it's not just what people are sharing about themselves through social media; it's why they are sharing. Nearly two in five online adults (38%) say they aim to influence others when expressing their preferences online and almost half (46%) feel they can be brutally honest on the Internet.
Sharing Brand, Company or Product Recommendations via Social Media
While online Americans aged 55 and older are less likely to use social media compared to younger Americans (43% of those 55 and older, versus 78% of 18-34 year olds, 71% of 35-44 year olds and 59% of 45-54 year olds), all age groups who use social media are equally likely to share their dissatisfaction with a company, brand or product via social media (25% of those 18-34 years old, 26% of those 35-44 years old, 25% of those 45-54 years old and 29% of those aged 55 and up).
And what people say online about companies, brands and products matters. In fact, nearly half of Americans who use social media say reviews about a particular company, brand or product from friends or people they follow on social networking websites influence them either a great deal or a fair amount (45%) - the same number as Americans who say reviews in newspaper or magazine articles influence them (46%)."
Source: Press release from Harris Interactive, 3rd June 2010

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