Monday, 4 September 2017

Uber drivers in the US received $50m in tips in 6 months

"Uber has made some changes to its driver experience as part of its ongoing “180 Days of Change” campaign. Uber introduced the 180-days effort in June, with its decision to finally add tipping to its app as the first in a series of changes designed to improve the driver experience and reduce turnover among that important user group. Now, Uber is adding a few new features, including trip type preferences, more driver destinations and long trip notifications.
Already, Uber is seeing positive results from its 180-days program changes, including rapid uptake of its tipping option on the rider side.
“This week, we’re going to hit $50 million dollars in tips for drivers,” explained Uber’s U.S. and Canada manager Rachel Holt. “We launched the tipping effort in three cities two months ago, but we didn’t roll it out all over the U.S. until the middle of July. So we’re really, really excited just to see how well that feature has done in just a short period of time.”
That $50 million is a lot in context: Lyft has had the feature for years, and hit just $250 million in tips in July. Drivers have made around 200,000 phone calls to support, Holt says, since Uber introduced 24/7 phone service, and on average they reach an agent in less than 30 seconds. Eighty-five percent of drivers have said they’re satisfied with the experience."

No comments: