However, the majority of respondents said they prefer to purchase luxury goods in store and four in ten consumers still seem to shun online grocery shopping. These trends are particularly evident in the Americas where more than three quarters of respondents said they would book a flight online, but only 21 percent said they were more likely to buy groceries online.
The survey reveals the extent to which smartphones and tablets are changing shopping behaviour. When shopping at retail outlets, 45% of UK respondents said they now use their mobile devices to locate the nearest store, 32% to research products and services, 30% for online coupons and one in 5 (19%) scan in barcodes to for product information. Globally 41% research products & services and almost a quarter pay with their mobile devices.
When buying products or services the majority of customers in the UK and globally consult feedback and ratings pages on the internet or get information on social networks such as Facebook and Twitter. Monitoring and managing third party information sources will therefore be a key element of any digital sales strategy."