"We want to be a company that shows up and fights every day for our customers; that is never afraid to have the tough conversations or challenge conventional wisdom or legacy processes if we think we’ve found a way to better serve our customers. That’s our responsibility every day. And it’s also our privilege.
PayPal is certainly not the first company to strive to be customer-centric, nor will we be the last. But there’s a critical difference: our impact and success as a business is directly proportionate to the engagement and success of our customers. If our customers do well, we do well. If they grow, we grow. We need to always stay relentlessly focused on serving our customers, and if we do so, we can create magic for everyone.
Well, magic just happened. The total number of active accounts on our platform recently surpassed 250 million. This is an important milestone for our company, and a key marker on our journey to fulfill PayPal’s potential. On February 27, 2017, we announced that we had surpassed 200 million active accounts. The fact that we’ve added an additional 50 million accounts in a little more than 18 months – nearly 3 million accounts per month – is a testament to the tireless work you’ve done on behalf of our customers to add more and more value to our platform."
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