These figures come from research company Kantar Worldpanel, whose Consumer Insight Director Fiona Keenan, says: “Amazon’s strong performance is down to a number of factors: it is typically really competitive on price, has a wide range of products with no restriction on display space, and is known for its very good customer service”.
After HMV and Amazon come: Tesco (11.4%), Asda (8.1%), Game (7.7%), Sainsbury’s (5.2%), Play.com (4.9%), iTunes (3%) and Morrisons has (2.7%)."
Source: CMU 8th February 2012
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